Form Over Quota error message shown on our form while we are not over quota

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    ElBodorrio
    Asked on April 11, 2016 at 06:30 AM

    Hi there again,

    I've checked everything and we haven't reached the quota so I don't know what is the issue with the form, could you please let me know what's wrong with it?

    https://form.jotformeu.com/guest_60644581596061/el-bodorrio-de-vivian-amp-pablo

    Thanks indeed

  • Profile Image
    Ben
    Answered on April 11, 2016 at 06:41 AM

    You are correct, your account ElBodorrio is not near the form quota. It is actually on 0.

    The issue is however that the form that you have mentioned is not within your account:

    https://form.jotformeu.com/guest_60644581596061/el-bodorrio-de-vivian-amp-pablo

    If the same was within your account, the link to it would be:

    https://form.jotformeu.com/ElBodorrio/el-bodorrio-de-vivian-amp-pablo

    As you can see the form is within the guest_60644581596061 guest account.

    Please do note that guest accounts are actually much more limited than free plans, so 10 submissions is its limit.

    Now I have moved the form from the guest account to your ElBodorrio account so the form is now working correctly, but the link to it now, is different - it is the second one above:

    https://form.jotformeu.com/ElBodorrio/el-bodorrio-de-vivian-amp-pablo

  • Profile Image
    ElBodorrio
    Answered on April 11, 2016 at 10:31 AM

    Thank you so much for your quick respond I really appreciate, it seems everything it's now been solved, amazing!

     

    Thanks indeed!

  • Profile Image
    Ben
    Answered on April 11, 2016 at 10:37 AM

    Great to hear that and you are welcome :)

    Do let us know of course if you happen to have any additional questions or issues and we would be happy to assist with the same.

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    jornadasmetropolitanas2016
    Answered on August 31, 2016 at 07:25 PM

    Hi,

    Im experiencing the same issue. Although I had reached the limit, then I increased my submission limits throught posting reviews, etc. So now that I activated the form again I receive the messagge "form over quota".

    https://form.jotformz.com/jornadasmetropolitanas2016/cargar_abstract_fuera_de_termino

     

    could you give some help with this?

    Thanks in advance

    Best,

    Matt

  • Profile Image
    Jeanette
    Answered on August 31, 2016 at 09:52 PM

    @jornadasmetropolitanas2016

    Your account is in overlimit status, however, the counter should reset as of tomorrow.

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    txregulatorsvolleybal
    Answered on July 11, 2017 at 08:53 PM

    I am having the same issue. Can you please help!?
  • Profile Image
    John_Benson
    Answered on July 12, 2017 at 02:07 AM

    @txregulatorsvolleybal

    We will be addressing your issue on this URL: https://www.jotform.com/answers/1197027

    Thank you.