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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Over Quota error message shown on our form while we are not over quota

    Asked by ElBodorrio on April 11, 2016 at 06:30 AM

    Hi there again,

    I've checked everything and we haven't reached the quota so I don't know what is the issue with the form, could you please let me know what's wrong with it?

    https://form.jotformeu.com/guest_60644581596061/el-bodorrio-de-vivian-amp-pablo

    Thanks indeed

    form over quota over quota
  • Profile Image

    Answered by Ben on April 11, 2016 at 06:41 AM

    You are correct, your account ElBodorrio is not near the form quota. It is actually on 0.

    The issue is however that the form that you have mentioned is not within your account:

    https://form.jotformeu.com/guest_60644581596061/el-bodorrio-de-vivian-amp-pablo

    If the same was within your account, the link to it would be:

    https://form.jotformeu.com/ElBodorrio/el-bodorrio-de-vivian-amp-pablo

    As you can see the form is within the guest_60644581596061 guest account.

    Please do note that guest accounts are actually much more limited than free plans, so 10 submissions is its limit.

    Now I have moved the form from the guest account to your ElBodorrio account so the form is now working correctly, but the link to it now, is different - it is the second one above:

    https://form.jotformeu.com/ElBodorrio/el-bodorrio-de-vivian-amp-pablo

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    Answered by ElBodorrio on April 11, 2016 at 10:31 AM

    Thank you so much for your quick respond I really appreciate, it seems everything it's now been solved, amazing!

     

    Thanks indeed!

  • Profile Image

    Answered by Ben on April 11, 2016 at 10:37 AM

    Great to hear that and you are welcome :)

    Do let us know of course if you happen to have any additional questions or issues and we would be happy to assist with the same.

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    Answered by jornadasmetropolitanas2016 on August 31, 2016 at 07:25 PM

    Hi,

    Im experiencing the same issue. Although I had reached the limit, then I increased my submission limits throught posting reviews, etc. So now that I activated the form again I receive the messagge "form over quota".

    https://form.jotformz.com/jornadasmetropolitanas2016/cargar_abstract_fuera_de_termino

     

    could you give some help with this?

    Thanks in advance

    Best,

    Matt

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 31, 2016 at 09:52 PM

    @jornadasmetropolitanas2016

    Your account is in overlimit status, however, the counter should reset as of tomorrow.