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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downloaded File Uploads in Zip: File names in Cyrillic converts to unreadable text

    Asked by Check_in on April 11, 2016 at 08:41 AM
    I've just found another issue with encoding of Cyrillic files name in downloaded archive.. Should I open new thread for this?
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    Answered by Ben on April 11, 2016 at 08:45 AM

    Could you please give us a screenshot or a copy past of what should be and what is happening?

    Once we can see the issue we would be happy to try to recreate it and raise it up to our developers to resolve the same.

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    Answered by Check_in on April 11, 2016 at 09:08 AM

    Ok Thanks,

    Here is  problem.

    have a look into next form. It has three files uploaded with submission.


    If I try to download submission files, it convert Cyrillic file names into something unreadable.

    There was similar issue with e-mail, and excel imports (https://www.jotform.com/answers/709363-Unable-to-open-uploaded-files-inside-of-email-Notification-when-uploaded-files-contain-Cyrillic-characters-or-spaces-within-file-name#3) , which was fixed.

    But part of the code related  to upload remain nonworking.

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    JotForm Support

    Answered by Charlie on April 11, 2016 at 09:41 AM

    Apologies for the inconvenience. I was able to replicate the problem by downloading your file uploads using the "Download All Uploads" button in the submissions page

    I have forwarded this to our developers to have it checked and fixed. We will update you as soon as this has been resolved. 

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    Answered by Check_in on September 30, 2016 at 09:13 AM

    Any updates on this one?


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    JotForm Support

    Answered by Charlie on September 30, 2016 at 10:41 AM

    I tested again this issue and it is still present on your form. I checked the status of the bug report, but unfortunately it remains "opened" or unresolved in our end. I will notify the developer assigned on this bug and inform you as soon as we hear news. 

    Apologies for the inconvenience.