Blank fields when typing on mobile

  • Profile Image
    boldnewyork
    Asked on April 11, 2016 at 10:21 AM

    Hi, I'm typing in fields on mobile device and fields remain blank until you tab to the next field. I've recreated issue in Safari and chrome. Can you please investigate?

     

  • Profile Image
    mert
    Answered on April 11, 2016 at 11:37 AM

    Hi there,

    According to my researches, the form on your webpage is reacting the actions on fields after deactivating current field. However, when I clone it and only open the form itself, the issue is not happening. Also, I spotted two (iFrame, script) embed codes at the same time, it seems that they are reasoning a some kind of conflict on the webpage.

    To beat this issue, please delete the script one and leave the iFrame embed code only. In addition, while you are embedding the code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form. (Following code is just an example, don't embed that one.)

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    Please, try this method, it will overcome the script conflict and please don't forget to let us know the results.

    Thanks.