What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank fields when typing on mobile

    Asked by boldnewyork on April 11, 2016 at 10:21 AM

    Hi, I'm typing in fields on mobile device and fields remain blank until you tab to the next field. I've recreated issue in Safari and chrome. Can you please investigate?

     

    Page URL:
    https://boldnewyork.com/registration

    Mobile typing next mobile device and
  • Profile Image
    JotForm Support

    Answered by mert on April 11, 2016 at 11:37 AM

    Hi there,

    According to my researches, the form on your webpage is reacting the actions on fields after deactivating current field. However, when I clone it and only open the form itself, the issue is not happening. Also, I spotted two (iFrame, script) embed codes at the same time, it seems that they are reasoning a some kind of conflict on the webpage.

    To beat this issue, please delete the script one and leave the iFrame embed code only. In addition, while you are embedding the code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form. (Following code is just an example, don't embed that one.)

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    Please, try this method, it will overcome the script conflict and please don't forget to let us know the results.

    Thanks.