What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issues with forms on mobile

    Asked by courtneyjade on April 11, 2016 at 11:36 AM

    Hello,
    I've recently been having clients have issues with my forms - either not appearing, or not being able to complete them on their mobile devices... is there something I can do to ensure the forms will work across mobile devices?

     

    Thanks!

    Page URL:
    https://form.jotform.com/60956609423158

    Mobile My Forms thanks hello
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    JotForm Support

    Answered by Charlie on April 11, 2016 at 12:56 PM

    Could you please provide us more information of the problem they are having? Are they getting error messages? When you say not appearing, is it just a blank page? If so, may we know if your form is embedded on a website?

    I checked your form URL and it displays correctly in my mobile device. 

     

     

    I was then redirected to the Paypal page to continue purchase:

     

    If your users are having problems viewing the form in mobile device, please do make sure that you have enabled the responsive options in your form. To do this, please follow this guide: https://www.jotform.com/help/322-How-To-Make-Mobile-Friendly-Forms-on-JotForm.

    You can also try adding the Mobile Responsive widget to your form.

    I hope that helps. We'll wait for your response.