What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I collect Credit Card information on JotForm?

    Asked by zionacademy on April 11, 2016 at 01:25 PM
    Now I just need to understand how I can collect the needed card information.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 11, 2016 at 01:34 PM

    There is not a way to collect Credit Card information through your forms, although you are using this information properly, there may be other users that are using this information to make not authorized charges, or people that is using their forms as phishing, this is why we do not allow to collect this sensitive data in JotForms. 

    If you sell products or subscriptions you will need to use our payment intergations, this will allow you to collect payments and avoid your forms being cataloged as phishing, and suspend your account. 

  • Profile Image

    Answered by zionacademy on April 11, 2016 at 01:41 PM

    Thank you!  I do have the pay online option available using integration methods with PayPal and our payment processor.

    I appreciate the answers!  And I love JotForm and the simplicity of the creation of forms that you guys provide.  I'm not tech savvy and this makes it soooo easy!