What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL setting has lead to Quota being reached

    Asked by clicloc on March 04, 2012 at 12:16 PM

    Hi,

     

    I am assessing JotForm and realise that using SSL on the two forms I have has lead to my account reaching the maximum of 10 SSL submissions. I am now using non-secure forms but I am still receiving the quota warning message. Reading through your forum, I now realise that the account reaches maximum quota if 10 SSL submissions are made OR 100 forms are submitted.

    Could you please reset the SSL count so that I no longer receive this warning message?

    Many thanks,

     

    Brian

  • Profile Image
    JotForm Support

    Answered by mliz on March 04, 2012 at 12:32 PM

    The quota limits only resets on the first day of next month, this one time  I have reset your SSL submissions to 9 and removed the scheduled disabling of your forms. Please make sure to remove Secure Form embeded in your webpage and change it to regular forms instead.

    NOTE: We can only do this one time.

    Thanks for using JotForm.

  • Profile Image

    Answered by clicloc on March 04, 2012 at 12:40 PM

    Much appreciated mliz.

     

    Brian