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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can someone purchase additional items through PayPal by editing their submission?

    Asked by gdickison on April 11, 2016 at 02:23 PM

    Hello,

    I have a form that takes payments via the PayPal integration. I have also set up the "Create User ID" form and included an "edit response" in the auto-reply email so that people can return to their submission and edit it.

    Someone submitted their form and purchased an item (a meal) using PayPal, then decided to purchase an additional meal. When they they updated the form and clicked "Submit" they were not taken to PayPal to pay the additional amount.

    Can you help me sort that out?

    Thanks,

    Greg

    Page URL:
    https://form.jotform.com/60086420266956

    purchase items additional how
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    JotForm Support

    Answered by david on April 11, 2016 at 03:50 PM

    Editing a submission will not trigger the PayPal integration.  It is only triggered upon initial completion of the submission.  If the user needs to purchase a different item, they would need to submit the form once again.