What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We have been added to the block list

    Asked by crenshaws on April 11, 2016 at 03:23 PM

    Our email again has been added to the block list. Why is this happening? I looked over what  I was sent last time and thought i was good.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 11, 2016 at 04:53 PM

    As I check your email address, I see that it is in our bounce list again with the following reason.

    5.7.9 Message not accepted for policy reasons

    The email address will be added to our bounce list when the emails are not delivered to the addressed repeatedly due to any reason. It seems that you are using Yahoo mail server with your domain. Please refer to the KB article below from Yahoo with more information on the error message.


    You may try whitelisting JotForm's email addresses and IP address to see if that helps. Please get back to us if the issue still persists. We will be happy to assist you further.