We have been added to the block list

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    crenshaws
    Asked on April 11, 2016 at 03:23 PM

    Our email again has been added to the block list. Why is this happening? I looked over what  I was sent last time and thought i was good.

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    Kiran
    Answered on April 11, 2016 at 04:53 PM

    As I check your email address, I see that it is in our bounce list again with the following reason.

    5.7.9 Message not accepted for policy reasons

    The email address will be added to our bounce list when the emails are not delivered to the addressed repeatedly due to any reason. It seems that you are using Yahoo mail server with your domain. Please refer to the KB article below from Yahoo with more information on the error message.

    https://help.yahoo.com/kb/SLN7253.html

    You may try whitelisting JotForm's email addresses and IP address to see if that helps. Please get back to us if the issue still persists. We will be happy to assist you further.