My form has values filled in when I preview or view from link

  • snicholson
    Asked on April 11, 2016 at 4:52 PM

    My form has values filled in when I preview or view from link-I did not indicate that there should be any default values for the meter size, # of gallons, and building type.  How can I get these to go away?

    Thanks!

  • Kevin Support Team Lead
    Replied on April 11, 2016 at 8:16 PM

    This is because you have enabled the auto-fill feature on your form, each time that you fill the form fields this data will be saved on the browser's storage and when you load the form again this data will be there, this is the current setting on your form: 

    My form has values filled in when I preview or view from link Image 1 Screenshot 40

    To disable this option you need to click on the Preferences icon and then click on advanced settings, continue forms later:

    My form has values filled in when I preview or view from link Image 2 Screenshot 51

    Once you are there you only need to disable the option and save the changes:

    My form has values filled in when I preview or view from link Image 3 Screenshot 62

    Hope this helps. 

  • crescendofoundation
    Replied on April 11, 2016 at 10:01 PM

    I've been trying this exact solution but it does not work- will not "SAVE" the changes when I switch it to "DISABLE"  it goes right back to "ENABLE"  - how can I correct this?
  • jonathan
    Replied on April 12, 2016 at 2:24 AM

    @ crescendofoundation

    We will resolve your issue here https://www.jotform.com/answers/816017

    Thanks.

  • snicholson
    Replied on April 12, 2016 at 9:00 AM

    That worked-thanks! The weird thing is that I did not enable that feature.  It just changed yesterday when I was editing my form.

  • Kevin Support Team Lead
    Replied on April 12, 2016 at 10:20 AM

    You're welcome. 

    Glad to know it worked, I think that this feature is enabled automatically when you create long forms; however, it does not seem to be the case, I have checked your form again and the feature is disabled, but if it is still being enabled automatically, please do get back to us and we will investigate it in order to find if there is an issue.