What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has values filled in when I preview or view from link

    Asked by snicholson on April 11, 2016 at 04:52 PM

    My form has values filled in when I preview or view from link-I did not indicate that there should be any default values for the meter size, # of gallons, and building type.  How can I get these to go away?


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    JotForm Support

    Answered by Kevin_G on April 11, 2016 at 08:16 PM

    This is because you have enabled the auto-fill feature on your form, each time that you fill the form fields this data will be saved on the browser's storage and when you load the form again this data will be there, this is the current setting on your form: 

    To disable this option you need to click on the Preferences icon and then click on advanced settings, continue forms later:

    Once you are there you only need to disable the option and save the changes:

    Hope this helps. 

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    Answered by crescendofoundation on April 11, 2016 at 10:01 PM

    I've been trying this exact solution but it does not work- will not "SAVE" the changes when I switch it to "DISABLE"  it goes right back to "ENABLE"  - how can I correct this?
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    JotForm Support

    Answered by jonathan on April 12, 2016 at 02:24 AM

    @ crescendofoundation

    We will resolve your issue here https://www.jotform.com/answers/816017


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    Answered by snicholson on April 12, 2016 at 09:00 AM

    That worked-thanks! The weird thing is that I did not enable that feature.  It just changed yesterday when I was editing my form.

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    JotForm Support

    Answered by Kevin_G on April 12, 2016 at 10:20 AM

    You're welcome. 

    Glad to know it worked, I think that this feature is enabled automatically when you create long forms; however, it does not seem to be the case, I have checked your form again and the feature is disabled, but if it is still being enabled automatically, please do get back to us and we will investigate it in order to find if there is an issue.