What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form analytics and form views?

    Asked by rmccoy on April 11, 2016 at 07:52 PM

    does form analytics separate my views from others?  i see it says 186 views, but in my profile it shows 216 ?

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    JotForm Support

    Answered by Charlie on April 12, 2016 at 01:18 AM

    The JotForm Form Analytics is still in Beta stage so it is possible that it might still have bugs on it.

    However, the number of form views and of the form visits in the analytics may not always be a match especially if the date filter in the form analytics is set to a different time frame. 

    The monthly form views also covers the whole account. Upon checking your account's analytics, the form "Nutritional Support Form" has 213 views, the form CPR AED has 20 views. Those two forms in total have 233 visits. Your account now has 233 form views. So I guess the counter is still correct.

    You can also use Google Analytics widget which should give you a more comprehensive analytics on your forms visits.

    Let us know if you need more information on this.

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    Answered by rmccoy on April 17, 2016 at 02:37 PM


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    JotForm Support

    Answered by ashwin_d on April 17, 2016 at 02:51 PM

    Hello rmccoy,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!