What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form Is Disabled

    Asked by muber on April 11, 2016 at 08:50 PM

    We are testing a JotForm form to record phone orders for internal operators and everything was working fine yesterday. 

    However, when we open the URL today, we keep getting a page that says the form is disabled. We have tried enabling/disabling the form but still getting the same page. Can you please let us know why this is happening as we intend to use the form today

    Page URL:
    https://form.jotform.co/muber/phone-order-form

    form is disabled JotForm same page same and
  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2016 at 01:58 AM

    Hello muber,

    Your account was suspended due to violation of terms and conditions of JotForm. Specifically, your form appears to have a field collecting for credit card numbers.

    For the meantime, I have reactivated your account. However it will not take long until our system's filter will be suspending you again. Please do remove the said fields pertaining into collecting sensitive information as soon as possible in order for your account to be safe from getting suspended again.

    If you have other questions, please do let us know.

    Thanks.