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    How do I get the correct information emailed when someone submits a form built from an existing template?

    Asked by royalfamilycos on April 11, 2016 at 09:01 PM

    I used a template to build a t-shirt order form. I am asking for first & last name, phone number, email address, and then a t-shirt order. However, the submissions that are emailed to me are ONLY giving me information that was asked in the original template...that I deleted when I shaped this form to be my unique form for my needs. 


    My form is at https://form.jotform.com/61007036460949

    I used this as the starting template: 

    Uniform Order Form  Shared by SFDCERT Cloned 2126 times Permalink

    Gathers Customer Info, lets the customer see and select item, size, number of each, special options, contains some conditions

    This is what I ask in the form:

    First and Last Name

    Phone Number

    Email Address

    T-shirt (size and quantity)


    This is what I get emailed to me:

    Sacramento CERT Uniform Order
    RFKC/TShirt Order

    JotForm via jotform.com 
    6:38 PM (18 minutes ago)
    to melissa.tenpas
    Question Answer
    First Name Matt
    Last Name Lehmann
    FCC Call Sign
    E-mail found1020@yahoo.com
    Uniform Items
    Special Requests:
    Order Number
    Page URL:

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    JotForm Support

    Answered by jonathan on April 12, 2016 at 02:05 AM


    You need to create a new Notification on your form so that the submission email will contain the updated field names of the form.

    Follow this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    use the Create New Email button

    Hope this help. Let us know if this did not work for you.