What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Invalid integer error using Stripe custom payment calculation

    Asked by scommand on April 11, 2016 at 09:28 PM

    Dear engineer,

    I'm having problems with the integration of Jotform and Stripe. The form is nice, the settings of Stripe account also correctly done, but for some reason when I try to submit online payment (by credit card), the message attached appears.

    I'm very frustrated with it. If it does not work, I will need to look for another provider.

    My form: https://form.jotform.com/60958539481166


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on April 12, 2016 at 02:21 AM

    It seems that the SuperTotal value being calculated in your custom payment form https://form.jotform.com/60958539481166 was the culprit.

    I think the calculated number (SuperTotal) is not a valid integer number (which is required by the pament tool)


    Can you try first using Round function to make sure the value is an integer value


    Let us know how it goes.