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    Sending email notifications to Verizon results in receiving duplicate SMS notifications

    Asked by roattw on April 11, 2016 at 09:36 PM

    Setup a basic form and upon Submit it sends the RESULTS in text form to my Verizon text messages.  Only issue is that I receive TWO of the same texts and cant figure out why? ;^)  There is only one entry in the forms Email Notifications settings.

    Thanks!

    email notifications sms email Getting
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    JotForm Support

    Answered by Boris on April 12, 2016 at 02:29 AM

    I have checked your form email history, and I see that your form is sending emails to your address on vtext.com domain.

    I only see records for one email being sent from our system per submission, and you can check your own form email history by following this guide:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I have also cloned your form into my account and tested it, and it indeed was sending one email for each submission in my tests. It may be an issue with how Verizon is handling incoming emails when converting them into SMS, but as far as we can tell from our end, we are sending only one email.

    I would recommend switching the recipient of your email notifications to your regular email address to confirm it is not being sent twice, but as it comes to preventing Verizon from sending two SMS messages per one email, I don't know for anything that we could do from our end.

    You may want to contact Verizon support and ask them whether your emails need to be formatted in a specific manner, or ask them why each email is being sent twice.

    If there is anything else we can do from our end to help, please let us know. Thank you.

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    Answered by Todd Roat on April 12, 2016 at 10:16 AM

    Thanks Boris.  At least I know I set it up correctly and Im not going crazy.  As long as the form is correct and working well I dont care as much.  But I will contact Verizon.  Thanks!

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    JotForm Support

    Answered by Charlie on April 12, 2016 at 11:27 AM

    In behalf of my colleague, you are welcome. Should you need more information on this, please let us know.

    For other concerns or questions, feel free to visit us again here in the forum. Thank you.

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    Answered by roattw on April 12, 2016 at 01:58 PM

    Of course Verizon claims it not on their end .... but it could be Android I guess.

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    JotForm Support

    Answered by Charlie on April 12, 2016 at 02:49 PM

    I searched the web for this case, it seems like it quite common in Verizon users. Here are some links that might help:

    https://community.verizonwireless.com/thread/766377 

    https://community.verizonwireless.com/thread/561438 

    http://support.west-wind.com/Message4L202J03V.wwt#4L202J03V 

     

    Some are quite old so it may or may not be applicable to your case. I guess you can send or submit a ticket to Verizon's community support page about this.

    I am not quite familiar with the text service, but I presume you are being billed for each text that you are receiving via the @vtext.com email? If so, would it be possible to check if duplicate SMS equates to double charges in your end? If two SMS is received BUT you are only charged with the value of 1, then it is possible that the device or the network structure is having a hard time identifying if the message has already been sent and received, it thinks that the SMS was not sent at the first time so another was is triggered, something like that. There are a number of possible reasons for this but this is quite out of our scope. Perhaps you could try using your own sender email like an SMTP? Would that be viable? Instead of sending the notifications via noreply@jotform.com, we'll send it using your own mail server. Here's a guide about it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. But you'll need to have an SMTP account for this. 

    If you have a Gmail account, they allow you to use your email using SMTP. Here's a guide about it: http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm 

    See if those setup will prevent duplicate SMS in your end.

    I hope that helps.