What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    where are my payments going?

    Asked by MsGlitter on April 11, 2016 at 11:19 PM

    where are my payments going? I have received numerous submissions with absolutely no payment in paypal. Why are they allowed to send the form through without payment and no indication of complete payment?? This is the second time that I have raised this question in a month??

    This is a re-post of a comment on Paypal Incomplete Payments FAQ

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 12, 2016 at 03:11 AM

    I checked your form http://www.jotform.us/form/60656902222148 and the Paypal payment field is not required. This means that users can skip this field without selecting any product. That's most likely the reason why you are not getting any data in your Paypal payment field. I suggest to make it required so they are obliged to pick a product and be redirected to the Paypal checkout page for the payment.

    For pending/incomplete payments, please check this article to learn more http://www.jotform.me/help/135-How-to-View-Pending-Submissions

    If you have any other questions, let us know here.