where are my payments going?

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    Asked on April 11, 2016 at 11:19 PM

    where are my payments going? I have received numerous submissions with absolutely no payment in paypal. Why are they allowed to send the form through without payment and no indication of complete payment?? This is the second time that I have raised this question in a month??

    This is a re-post of a comment on Paypal Incomplete Payments FAQ

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    Answered on April 12, 2016 at 03:11 AM

    I checked your form http://www.jotform.us/form/60656902222148 and the Paypal payment field is not required. This means that users can skip this field without selecting any product. That's most likely the reason why you are not getting any data in your Paypal payment field. I suggest to make it required so they are obliged to pick a product and be redirected to the Paypal checkout page for the payment.

    For pending/incomplete payments, please check this article to learn more http://www.jotform.me/help/135-How-to-View-Pending-Submissions

    If you have any other questions, let us know here.