- crescendofoundationAsked on April 12, 2016 at 02:24 AM(2) The form would not clear its contents after I filled it out as a test. I went to "Preferences" and changed the "Autofill" preference to "DISABLE" but it will not save as "disabled" quickly goes back to "Enable". So every time I send the link for the form out to a client to fill it in, they see the prior test language that I put in there.
- CharlieAnswered on April 12, 2016 at 02:51 AM
I believe this is not quite possible. Please note that the "Auto Fill" feature found in your preferences saves the inputs you have in the form to your local web browser's storage. This means that if you open the form on a different browser or computer, it won't auto fill the data you previously inputted on the first browser you used. However, this is a different case if you are using the session link that is mentioned in this guide: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later
But I do see the problem regarding the "Auto Fill" feature unable to switch it to "Disable". There seems to be a problem earlier, our developers have already fixed the issue. Could you please try disabling the auto fill feature again? You can refresh the page or log out and log back in for the changes to apply.
We'll wait for your response.
- crescendofoundationAnswered on April 12, 2016 at 10:44 AM
Charlie - that is now working correctly- thank you!We do however have another problem with the same form that has popped up-using Stripe to collect $5 payments for this audition form, it does not allow customers to type in their credit card information. The rest of the form allows customers to type and fill in data without any trouble until we get to the Stripe payment box at bottom of the form. Do you know how to fix this? I'm digging through Forums and have not found an answer yet. It was working yesterday and now today is unresponsive!Thank you kindly for your advice! Jody
- CharlieAnswered on April 12, 2016 at 11:51 AM
I'm glad to hear that the problem with regards to the auto fill feature is now resolved in your end.
For the follow up question you have, we advise our users to open separate threads for each question or concern that they have, this is to better assist you and focus on one topic at a time. I went ahead and opened one for you. Please refer to this link instead: https://www.jotform.com/answers/816434. We will address it shortly. Thank you for your understanding.