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  • Profile Image

    Form over quota error shown instead of form

    Asked by DailyMirror on April 12, 2016 at 07:09 AM

    issue raised

    form ovre quota over quota
  • Profile Image

    Answered by Ben on April 12, 2016 at 07:11 AM

    As mentioned on the previous thread, the error does not seem to be related to form views, but actually related to the forms specific limit.

    If you can tell us what is the form URL / or page where the same is we would be happy to check it out and see what might be the limitation that it had reached.

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    Answered by DailyMirror on April 12, 2016 at 07:26 AM

    Thanks Ben, appreciate your help, it's this article page that got that image error: http://www.mirror.co.uk/news/uk-news/asda-driver-reveals-photos-inside-7702998

     

    Also other pages like the homepage of: http://www.manchestereveningnews.co.uk/ we have a live blog that uses jotform to submit posts (screenshot attached)

     

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    Answered by Carina on April 12, 2016 at 09:23 AM

    On the first link you mention the situation seems to be solved, as I could access the form:

    http://www.mirror.co.uk/news/uk-news/asda-driver-reveals-photos-inside-7702998 

    Is  31553180780957 the correct form?

    I checked the 2nd link and even though the form is not accessible on the website, it is accessible on the non-published version:

    I inspected the form and it is well configured:

    I also could successfully make a submission. Please try publishing again the form.

    Let us know if the problem persists.

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    Answered by DailyMirror on April 12, 2016 at 10:44 AM

    Hi, 

    We haven't released anything different, and we can't go and re-save all our forms, as work on a lot of sites. More and more forms are showing this issue, here's another one: http://www.mirror.co.uk/news/uk-news/man-misses-chance-say-goodbye-7737790

     

  • Profile Image

    Answered by Ben on April 12, 2016 at 12:17 PM

    I took a look at the links Arielle.

    http://www.mirror.co.uk/news/uk-news/man-misses-chance-say-goodbye-7737790

    - shows the form for me

    http://www.manchestereveningnews.co.uk/

    - Shows the form for me

    http://www.mirror.co.uk/news/uk-news/asda-driver-reveals-photos-inside-7702998

    - Shows the form for me

    Now looking at the forms and the account again, I see that you are in EU as my colleague and myself, and there was an issue with the database where the data might have been loaded wrongly - for some from Eu which is already resolved, which might have caused this.

    To make sure that you no longer have these issues, I have activated a re-check of your form views (that were nulled by my colleague on a previous thread and cleared your form cache to make sure all is up to date).

    Do let us know if you still happen to experience the same issue.