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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File uploads failing...again...

    Asked by loopcommunity on March 04, 2012 at 07:17 PM

    This is a repeat of an issue I posted several weeks ago. It had appeared it was resolved at that point, but my file upload is failing...again..

     

    https://secure.jotform.com/form/20512637615

     

    Large file sizes, multiple browsers.

     

    Please advise.

    Page URL:
    https://secure.jotform.com/form/20512637615

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    JotForm Support

    Answered by mliz on March 04, 2012 at 10:39 PM

    I cloned and tested your form by uploading a 1 MB file and it worked fine at my end, can you provide the file size you were uploading when this happened?

    We'll await for your response.

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    Answered by loopcommunity on March 05, 2012 at 09:48 AM

    My customers upload files of at least 500MB. The upload starts and then after about 90 seconds, it returns a "connection was reset" error.

     

    Please lookup my previous tickets - this is the same problem.

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    Answered by Rain on March 05, 2012 at 09:59 AM

    Hi Loop

    Although you can set maximum size in jotform, you will also need to adjust your web server file upload maximum capacity size. You can set this in PHP.INI or contact your web hosting provider and let them adjust it for you.

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    Answered by loopcommunity on March 05, 2012 at 10:01 AM

    Rain - thanks for the tip, but this form is hosted at jotform, on their servers.  Nothing in my setup has changed since it was working several weeks back.

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    Answered by allanftd on March 05, 2012 at 10:01 AM


    Please note that it is also very important to consider the internet connectivity of the user who wishes to upload the file. The connection between the user and JotForm should be stable and fast enough to ensure that no issues will occur in the middle of the uploading process.

    if you have any other concerns or questions, please do not hesitate to contact us.

    JOTFORM SUPPORT

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    Answered by loopcommunity on March 05, 2012 at 10:04 AM

    I do have other concerns.  I have tested this from a stable business connection with a 25MBp upload speed and the form still times out after 90 seconds. The form is still not working properly.

     

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    Answered by Rain on March 05, 2012 at 10:21 AM

    Hi Loop,

    What plan are you using, you might have reach your available space limit

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    Answered by allanftd on March 05, 2012 at 10:22 AM

    I was able to lookup your previous post about this issue - http://www.jotform.com/answers/77502-Form-with-file-upload-failing . We'll bring this to our programmers' attention again so that they can take a look.

    We'll be in touch with you as soon as an update becomes available. Thank you for your patience.

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    Answered by loopcommunity on March 05, 2012 at 10:22 AM

    We have not. We have a 10GB plan and are using ~1.8GB.

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    Answered by loopcommunity on March 05, 2012 at 08:37 PM

    Any updates?  This is still non-functional.

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    Answered by sarfaraz0075 on March 05, 2012 at 11:25 PM

    Can you please try uploading the file after clearing the browser's cache.

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    Answered by loopcommunity on March 06, 2012 at 08:02 AM

    Cleared my cache and tried again. Same result.

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    JotForm Support

    Answered by mliz on March 06, 2012 at 08:10 AM

    Sorry for the inconvenience this may have caused. A ticket has already been opened regarding this issue and our developers are looking into the cause of such problem.

    Whatever updates we have on this we will let you know by posting it on this thread. Thank you for the patience as we work on the resolution.

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    Answered by loopcommunity on March 07, 2012 at 10:04 AM

    Any updates?  Once again losing money while you continue to advertise 1GB uploads that simply don't work.

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    Answered by fxr on March 07, 2012 at 10:58 AM

    The issue is marked as urgent and with a developer. 

    --

    Is it absolutely essential to use a secure URL for your form?

    I have iniated a test of a 700 MB .zip upload from http://form.jotform.com/form/20512637615

    I will let you know if and when it completes. 

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    Answered by loopcommunity on March 07, 2012 at 11:00 AM

    No - SSL is enabled at the request of your support team from my previous request.  I don't care, I just need it to work.

     

    I've see a couple test files come through so it looks like it's working with SSL off. 

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    Answered by fxr on March 07, 2012 at 11:09 AM

    Yes, If I remember correctly, I believe you were recommended to use https://secure.jotform.com as a workaround while the developers dealt with some problems after the issues we had with the jotform.com domain a few weeks ago. 

    The developers will continue to look into the issue with secure form uploads, but I think its time for you to go back to how your form was originally configured. 

    Sorry about the this frustrating back & forth.

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    Answered by fxr on March 07, 2012 at 01:06 PM

    Just to confirm that 700MB upload has completed fine on a non secure URL of your form. 

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    Chief Technology Officer

    Answered by eee on March 08, 2012 at 06:48 AM

    Hi,

    The problem is related with our security certificate and uploads. If it's possible, please continue to use non-SSL version of your form. It is working without any problem.

    To explain the problem, I may summerize it's completely related with Microsoft Windows XP. Our security certificates and servers need to work SNI which is not supported by Microsoft XP,

    You can find the details here :

    http://en.wikipedia.org/wiki/Server_Name_Indication

    We released a patch to fix the problem, and it's solved now,

    Kindest Regards,

    Ertugrul.