File uploads failing...again...

I cloned and tested your form by uploading a 1 MB file and it worked fine at my end, can you provide the file size you were uploading when this happened?

We'll await for your response.

My customers upload files of at least 500MB. The upload starts and then after about 90 seconds, it returns a "connection was reset" error.

Please lookup my previous tickets - this is the same problem.

Hi Loop

Although you can set maximum size in jotform, you will also need to adjust your web server file upload maximum capacity size. You can set this in PHP.INI or contact your web hosting provider and let them adjust it for you.

Rain - thanks for the tip, but this form is hosted at jotform, on their servers.  Nothing in my setup has changed since it was working several weeks back.

Please note that it is also very important to consider the internet connectivity of the user who wishes to upload the file. The connection between the user and Jotform should be stable and fast enough to ensure that no issues will occur in the middle of the uploading process.

if you have any other concerns or questions, please do not hesitate to contact us.

JOTFORM SUPPORT

I do have other concerns.  I have tested this from a stable business connection with a 25MBp upload speed and the form still times out after 90 seconds. The form is still not working properly.

Hi Loop,

What plan are you using, you might have reach your available space limit

I was able to lookup your previous post about this issue - http://www.jotform.com/answers/77502-Form-with-file-upload-failing . We'll bring this to our programmers' attention again so that they can take a look.

We'll be in touch with you as soon as an update becomes available. Thank you for your patience.

We have not. We have a 10GB plan and are using ~1.8GB.

Any updates?  This is still non-functional.

Can you please try uploading the file after clearing the browser's cache.

Cleared my cache and tried again. Same result.

Sorry for the inconvenience this may have caused. A ticket has already been opened regarding this issue and our developers are looking into the cause of such problem.

Whatever updates we have on this we will let you know by posting it on this thread. Thank you for the patience as we work on the resolution.

Any updates?  Once again losing money while you continue to advertise 1GB uploads that simply don't work.

No - SSL is enabled at the request of your support team from my previous request.  I don't care, I just need it to work.

I've see a couple test files come through so it looks like it's working with SSL off.