What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form loading strangely on mobile/tablet

    Asked by loanercarllc on April 12, 2016 at 10:31 AM



    We have a form that is loading oddly across multiple devices.  See attached files but basically im trying to view on a tablet and in portrait mode the date and time fields load very strangely as well as the formatting in the insurance area (the fields to fill in info become jumbled).  How can we address this?  PS tried to give an attached example of loading properly in landscape but can only attach one file here, file is at https://drive.google.com/file/d/0B1uKORK8Pqn_MkR3Ump5anUzcVU/view?usp=sharing

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 12, 2016 at 12:11 PM

    The screenshot has failed to appear in this post. But I think you are  getting this view:


    If yes, inject the following custom CSS codes to fix it: http://pastiebin.com/570d1dbce91f0 .

    Please keep the responsive enabled in the design.

    If not, can you reupload? Here's the link for this thread: https://www.jotform.com/answers/816326



  • Profile Image
    JotForm Support

    Answered by Welvin on April 12, 2016 at 12:13 PM

    By the way, here's how to inject the CSS codes to the form: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes