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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Mail Warning: Be careful with this message

    Asked by VOMIChairman on April 12, 2016 at 10:52 AM

    Google Mail is now giving a Red Warning to Form Responses

    We just started to receive from our GMAIL inbox the standard RED WARNING about the information on our form submission responses can be used for phishing and to steal people's information and giving us the option to "trust" or "report" this form.   

    This is the very same form that we've been using for years and gotten submission responses from.  No changes have been made to it. 

    This is VERY SCARY.  I was scared to accept MY OWN FORM SUBMISSION RESPONSES.  I can just imagine what the person who filled out the form and received the AUTORESPONDER email form response notification must be feeling. 

    This is the VERY FIRST TIME this has ever happened in all the years we've been using Jotform AND this specific form.  We have never received any complaints about stolen or misuse of information from any form submitter. 

    This seems to be either Jotform-related or GMail targeting Jotform customers in general (perhaps due to too many complaints?).  

    Is anyone else out there experiencing the same thing?  Please advise!

     

     

    red warning google mail
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    JotForm Support

    Answered by ashwin_d on April 12, 2016 at 12:31 PM

    Hello VOMIChairman,

    I'm sorry for the trouble caused to you.

    I did test your form by sending a test submission and I am unable to replicate the issue you are having. The auto responder email I received does not display any warning message. Please check the screenshot below:

     

    I would suggest you to please share a screenshot of the email you received and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by John on April 12, 2016 at 12:53 PM

    I have the exact same problem as VOMIChairman. I just received a form responder with a Gmail warning telling me the email contains content that is generally used to steal personal information. I have been using this form for years without problem and I also feel uncomfortable opening my own form email after receiving this warning.

    This is the form link: http://www.jotform.me/freesetglobal/jobs?jobBeing=Communications%20Manager 

    Any help or insight would be appreciated.

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    Answered by freesetglobal on April 12, 2016 at 12:56 PM

    FYI this is the message I am getting in my inbox.

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    Answered by VOMIChairman on April 12, 2016 at 01:06 PM

    @ashwin_d  :: JOHN and FREESETGLOBAL have already answered your request. 

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    Answered by VOMIChairman on April 12, 2016 at 01:11 PM

    GMail seems to have blacklisted Jotform customers.   Here is the link to the form which generated the Red Warning - https://secure.jotformpro.com/VOMIChairman/application

     

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    JotForm Support

    Answered by Mike on April 12, 2016 at 02:55 PM

    I did multiple tests with cloned versions of the forms, but was not able to reproduce the 'Be careful with this message' warning in Gmail. The issue might be related to the content of the email alert. We will try to monitor this and proceed accordingly.

    According to Gmail help article, it is recommended to ignore the warning if you trust the message. It should help in improving the accuracy of the detection in the long term.

    Let Google know. If you’ve confirmed with the sender that this message is legitimate, please click Ignore, I trust this message to make the warning disappear. Your feedback will help improve the accuracy of the systems we use to detect accounts that could be compromised.

    Thank you.