I'm getting a message of bandwidth limit exceeded

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    WallpaperForWindows
    Asked on April 12, 2016 at 11:25 AM

    Hello,  last night a guy uploaded a file of about 122mb on our decostat form.

    Went to download it and am getting a message of "bandwidth limit exceeded' is this because of the size of this file (thought there was a 200mb limit) or something else?

    we do have a paid account (grandfathered in @ 9.95/mo

    thanks,

    Larry

     

  • Profile Image
    Charlie
    Answered on April 12, 2016 at 12:48 PM

    Apologies for the inconvenience. The bandwidth limit is applied to all accounts regardless if it is paid or free. This is a limit to prevent other users that abuse the bandwidth.

    Here are the limits:

    Small files or those that are less than 10 MB can be viewed or downloaded 100 times.

    Large files or those that are greater than 10 MB can be viewed or downloaded 10 times.

     

    If a file upload has reached its bandwidth limit, it cannot be accessed again. However, we can reset the limit only once per file. Could you please provide us the file link that reached the limit? When that file reached the limit again, we will not be able to reset its limit anymore. 

    I strongly advise that you utilize the 3rd party file sharing and storage services that we have integrations with (ex. Dropbox, Google Drive and Box.com). With this, the submission data and your file uploads will automatically be saved in your 3rd party storage, giving you a real-time backup, with that you do not need to worry about the number of times you view or download your files because its on a different storage that has no bandwidth limit.

    Here are the guides that you can refer to:

    Dropbox integration: https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm 

    Google Drive integration: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive 

    Box.com integration: https://www.jotform.com/help/349-How-to-Integrate-your-Form-to-Box 

     

    I hope this helps. We'll wait for your response.