What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to refund the charge for the subscription?

    Asked by mcolichio on April 12, 2016 at 12:22 PM

    Hello, 

    I though my forms were not working yesterday because of free account so I upgraded to one higher to see if that's the problem. Still wasn't working. SO I went back. Is it possible you please credit me the charge?

     

    After CS contacted me today I was able to fix the issue.

     

     

    Monika Colichio

  • Profile Image
    JotForm Support

    Answered by Kiran on April 12, 2016 at 01:34 PM

    Please be noted that Free accounts can receive only up to 10 payments in a month. If you are not expecting more than 10 payments in a month, you may continue with the Free subscription. If not, it is required to have a paid subscription for your account in order to receive more payments.

    I see that you have already cancelled the subscription at your end. Please confirm if you want to continue with Free subscription so that we can process the refund of the last charge for you. 

    We will wait for your response. Thank you!