What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and it is currently on premium subscription, I have checked our records as well and I was unable to find something about an upgrade related to your account.
Please, if you have a subscription number or reference number provide us with that and we will be glad to check it for you.
Also, it could be that you upgraded an account with different username, please double check since this is the username that I checked and did not find anything treybrad.