What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When does my account begin and end?

    Asked by ryanagrimson on April 12, 2016 at 03:29 PM

    It says I've exceeded my use, but I don't understand how. I feel like I must not know the full details of my monthly renewal. 

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    JotForm Support

    Answered by Kiran on April 12, 2016 at 04:03 PM

    I see that your account ryanagrimson is currently holding Free subscription and has received 240 submissions and 1300 form views for the current month. Please be noted that the Free accounts are limited to receive only 100 submissions and 1000 form views in a month. Since your account has reached the limits, it has been tagged as overlimit and the forms are disabled. In order to continue to receive more submissions, it is required to upgrade your account to a paid plan or wait for the submission counter to reset on the first day of the following month.

    Hope this information helps!