What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Not receiving confirmations

    Asked by dizquierdo on April 12, 2016 at 05:43 PM
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    JotForm Support

    Answered by Kevin_G on April 12, 2016 at 05:57 PM

    I checked your account and you have not created a form yet; however, checking your email address I found that it is in our bounce list, this is the reason: 

    550 Rejected by header based Administrative Lockout:

    When you create your first form, please have these things in mind, first follow this guide in order to prevent bouncing: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Second, you are able to check and remove an email address from our bounce list anytime, to do it you only need to follow the steps on this guide: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-lists

    If the issue persists then you should ask your email provider to white-list our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If this does not help, please provide us the link to your form and we will be glad to assist you.