I am no longer receiving email notifications

  • Profile Image
    amassimi
    Asked on April 12, 2016 at 09:55 PM

    The form works fine on my website and when someone fills it out and submits, it gets stored on your website but I no longer receive email notifications.  If I do a test email, it works fine but when someone actually fills out the form I get no notification.  I noticed that others were on a "bounce" list.  Could that be what is happening here?

  • Profile Image
    amassimi
    Answered on April 12, 2016 at 10:50 PM

    I got it working using a different email address and server.

  • Profile Image
    Chriistian
    Answered on April 13, 2016 at 02:56 AM

    I am glad to know that you found a workaround for your issue. You can also check if the previous email address in your email notification was added in the bounce list. This may be the reason why you no longer received email notifications previously. Please check out this article to learn how to remove it: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.
    Regards.