I am no longer receiving email notifications

  • amassimi
    Asked on April 12, 2016 at 9:55 PM

    The form works fine on my website and when someone fills it out and submits, it gets stored on your website but I no longer receive email notifications.  If I do a test email, it works fine but when someone actually fills out the form I get no notification.  I noticed that others were on a "bounce" list.  Could that be what is happening here?

  • amassimi
    Replied on April 12, 2016 at 10:50 PM

    I got it working using a different email address and server.

  • Chriistian Jotform Support
    Replied on April 13, 2016 at 2:56 AM

    I am glad to know that you found a workaround for your issue. You can also check if the previous email address in your email notification was added in the bounce list. This may be the reason why you no longer received email notifications previously. Please check out this article to learn how to remove it: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.
    Regards.