What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am no longer receiving email notifications

    Asked by amassimi on April 12, 2016 at 09:55 PM

    The form works fine on my website and when someone fills it out and submits, it gets stored on your website but I no longer receive email notifications.  If I do a test email, it works fine but when someone actually fills out the form I get no notification.  I noticed that others were on a "bounce" list.  Could that be what is happening here?

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    Answered by amassimi on April 12, 2016 at 10:50 PM

    I got it working using a different email address and server.

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    JotForm Support

    Answered by Chriistian on April 13, 2016 at 02:56 AM

    I am glad to know that you found a workaround for your issue. You can also check if the previous email address in your email notification was added in the bounce list. This may be the reason why you no longer received email notifications previously. Please check out this article to learn how to remove it: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.