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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Infusionsoft Integration stuck

    Asked by carsontate on April 12, 2016 at 11:31 PM

    Hi The infusion integration doesn't seem to be going anywhere.  I know how to find the API and all that good stuff, but it isn't giving me an option to do that yet.  Thanks!



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    JotForm Support

    Answered by Charlie on April 13, 2016 at 03:19 AM

    I tested the integration and it seems to be working as expected.

    1. First, I click the "Authenticate" button.

    2. It will then show a pop-up window for the log in page.

     3. After successfully logging in, you need to allow the integration to access your account. If you do not allow this, integration will not be possible.

    4. In my case, it shows that I was able to integrate it successfully. You can see the word "Authenticated" in the screenshot below.


    If you have followed the instructions correctly and you are still having problems. Please try the following:

    1. Make sure you are still logged in while doing the integration.

    2. Make sure that your browser is not blocking the pop-up window.

    3. Try using different browsers and see if you are still getting the same results.

    4. See if any of your plugin/extension/add-on in the browser is blocking the integration, if you have an ad-blocker then this is possible.

    5. If you are connected to a much more strict network like a university or company office, then their firewall might be blocking some of our resources.


    See if any of the information above helps resolve the problem. We'll wait for your response.