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  • Profile Image

    Not receiving submission emails from my form.

    Asked by julianopires06 on April 13, 2016 at 12:16 AM

    the message of the form does not come to my email, the site that the form is www.supletivonacional.com.br, and my JotForm the User name is julianopires06, I hope you solve it, so I do account upgrade.

    Page URL:
    www.supletivonacional.com.br

    Screenshot
    message email JotForm name account upgrade
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 13, 2016 at 03:51 AM

    Hello julianopires06,

    I did check your form's notification email alert and found that the "Sender Email" is not selected. Please check the screenshot below:

     

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option to use your own email address to send submission emails. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    I have gone ahead and selected noreply@jotform.com as the sender email. I have cleared your form cache and sent you a test submission. Could you please let us know if you received the email notification or not?

    You may also like to check your SPAM folder and see if the emails ended up there. 

    We will wait for your response.

    Thank you!