What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my forms are disabled?

    Asked by Helen on April 13, 2016 at 02:50 AM
    Thank you. I have created a form called Refund Form but it keeps saying that it has been disabled. Can you please assist me in why this is happening and how I can fix it?
    Cheers
    [cid:image001.jpg@01D1957E.699FBFF0]
    Helen Thompson | Group Marketing Manager
    [cid:image002.jpg@01D1957E.699FBFF0]
    Office Suite 01, Level B1, Westfield Carindale
    1151 Creek Road, Carindale QLD 4152
    T: (07) 3054 5829 M: 0414 439 120
    E: hthompson@gohealthclubs.com.au
    W: www.gohealthclubs.com.au
    F: www.facebook.com/gohealthclubs
    The information contained in this electronic message (e-mail), and any files transmitted with it, is intended for the named recipients only. It may contain privileged and/or confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. Please notify us immediately by telephone on 1800 464 325 if you have received this electronic message (e-mail) and any files transmitted with it, in error. Then, please destroy your copy.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 13, 2016 at 02:56 AM

    Hello Helen,

    I did check your forms "Clone of Refund form" & " Refund form" and found that you have fields which is asking your users to input their credit card details. That is the reason why your account is suspended automatically and all your forms are disabled.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. All your forms are now back online.

    Thank you!

  • Profile Image

    Answered by Helen on April 13, 2016 at 03:45 AM
    Thank you for letting me know.
    Are we able to request bank account details from our members?
    [cid:image004.jpg@01D195A8.1C099750]
    Helen Thompson | Group Marketing Manager
    [cid:image003.jpg@01D195A7.E184D130]
    Office Suite 01, Level B1, Westfield Carindale
    1151 Creek Road, Carindale QLD 4152
    T: (07) 3054 5829 M: 0414 439 120
    E: hthompson@gohealthclubs.com.au
    W: www.gohealthclubs.com.au
    F: www.facebook.com/gohealthclubs
    The information contained in this electronic message (e-mail), and any files transmitted with it, is intended for the named recipients only. It may contain privileged and/or confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. Please notify us immediately by telephone on 1800 464 325 if you have received this electronic message (e-mail) and any files transmitted with it, in error. Then, please destroy your copy.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 13, 2016 at 05:27 AM

    I would like to inform you that bank account information, social security/passport ID numbers, anything of that nature are not allowed to be collected through our forms. You can see our full terms by following this link: Terms of Use.

    If you want to collect payment, you will need to use one of our payment integrations as my colleague suggested.

    Do let us know if you need further assistance.
    Regards.