my form submissions are not being recorded

  • Profile Image
    kbsurf
    Asked on April 13, 2016 at 05:28 AM

    Hi

    I have a form via jotform on my webpage at http://karangbesisurf.com/index.php/booking

    I have done test submissions and the form is working fine but I cannot see the submissions.

    Can you suggest what the problem might be?

    cheers

    Rory

  • Profile Image
    beril
    Answered on April 13, 2016 at 08:40 AM

    I've checked your submissions. I see that the last submission that you've received is on

    2016-04-13.05:07:08

    Can we also test your form on our side? This will help us better analyze the problem.

    I look forward to hearing from you soon.

  • Profile Image
    kbsurf
    Answered on April 13, 2016 at 08:36 PM

    hi beril

    thanks a lot for your help.

    for sure I appreciate anything you can do to help solve the issue.

    Cheers

    Rory

  • Profile Image
    kbsurf
    Answered on April 13, 2016 at 08:45 PM

    hi again beril

    I should add that I have not been able to find any submissions. When I check on the form and click on the submissions there is none there.

    rory

  • Profile Image
    kbsurf
    Answered on April 13, 2016 at 09:07 PM

    hi beril

    that has fixed it as I can now see your test submission. Yesterday when i was testing it they did not show there.

    Thank You

    Rory

  • Profile Image
    beril
    Answered on April 13, 2016 at 09:10 PM

    Hey Rory,

    I understand the problem.=) It seems you have two accounts. When I've checked the form which is http://karangbesisurf.com/index.php/booking  in our system. It seems like that form belongs to karangbesi account. However, when I've checked your username in our system there is another form which is http://www.jotform.co/form/60651325797866 I've tested both of them. They are working without any issue.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.