Form not working, it shows "Form not found" error message

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    Asked on April 13, 2016 at 08:32 AM

    Hi there,


    I have created a form, but it is not displaying:


    I don't understand why. could you please help me?

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    Answered on April 13, 2016 at 09:30 AM

    Apologies for the inconvenience. It seems like it only affects those forms that are in the EU region. We have immediately informed our back-end team regarding this issue. We will update you on this thread as soon as this has been resolved. 

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    Answered on April 13, 2016 at 10:15 AM

    We just received news from our back-end team that this is now fixed. If you are still seeing the error message or getting any problems, please open the form in the form builder and hit the "Save" button.

    Let us know if you are still having difficulties on this. Thank you for your patience and understanding.

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    Answered on April 13, 2016 at 10:45 AM
    Thank you very much! This was amazingly fast service! ☺
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    Answered on April 13, 2016 at 12:13 PM

    Thank you for the confirmation and the kind words :)

    Should you need our assistance again, please do feel free to visit us here in the forum again.