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Edits to form saving but not showing in preview nor in new tabAsked by MartyinGammon on April 13, 2016 at 09:01 AM
I have made some changes to a previously saved form. The changes are saved in design mode (if I log out and back in again, they are still there) but when I preview the form or open it in a new browser window the new changes are not showing.
I have tried opening on another computer and the same thing happens. I have also tried the Chrome incognito window and Internet Explorer without success.
If I clone the form, the clone shows all the new changes but when I try to preview I receive a "Form not found" error.
I have tried replacing "form" in the URL with "www" and also used the US (rather than EU) server URLs but without success. This was suggested in a previous support answer.
This is the original form: https://form.jotformeu.com/60464624196358
This is the clone: https://form.jotformeu.com/61033231503337
The updated version of the form can be identified by the tree logo top left.
preview new tab in Updated saved www
We apologize for the inconvenience. This was actually a problem affecting EU users recently and it has be fixed.
If you still experiencing any problem on your side, please let us know.