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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access denied when downloading a file

    Asked by zaerion on April 13, 2016 at 09:46 AM

    Occasionally, we get access denied messages when downloading files that the applicant has uploaded using the form. Is there something I can change on the form to help alleviate this?

    Screenshot
    a downloading denied get access downloading files
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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 12:23 PM

    I guess you are referring to this form: http://www.jotformpro.com/form/41675980848976, could you indicate in which submissions the error occurs when attempting to download the files?

    I tried with the first two submissions, and the error did not occur.

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    Answered by zaerion on April 13, 2016 at 12:35 PM

    I'm sorry, I forgot to include the link to the form. Yes, that is the one. It doesn't happen for all the submissions. One that it happens for is a submission on 2016-04-08 15:16:01 by Louie L Naguiat.

     

    Thanks!

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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 02:10 PM

    Is that the only submission that presented that problem? It might a been an issue on users end, that make the file not to upload properly. Please try asking the user to re-upload the file, and let us know what happens.

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    Answered by zaerion on April 13, 2016 at 02:27 PM

    There have been others. It does not happen all the time. Thanks for the help.

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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 02:58 PM

    Could you please point out the others that came wrong? In this way we can escalate this to our developers, so they can inspect further.