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Submission email is not displaying all the answers correctly.Asked by alohasurf on April 13, 2016 at 10:31 AM
When filling in a form on our website it is not being send correctly to our email.
Some fields ar double or don't show any data.
Here you see may holiday and summer holiday, I filled in summer holiday and a date.
Aloha SurfCamp Question Answer Meivakantie Zomervakantie Uw naam daphne email@example.com Telefoon 0613033430 Bericht / Message
Here you seen the date but also summer holiday and fall holiday.
Aloha SurfCamp Question Answer Meivakantie 2 - 4 mei 2016 Zomervakantie Uw naam daphne firstname.lastname@example.org Telefoon 0613033430 Bericht / Message Please contact us
I did check the notification email template of your form and found that it is missing few form fields. Please check the screenshot below:
It seems you have edited your email alert. Please be noted that if your email alert is edited, it becomes dirty. That means any changes you make in your form will not reflect in the email alert. You will have to manually edit the email alert template as well.
The best and easiest way to solve this problem is to delete the existing email alert you have in your form and add a new one. Please be noted that a new email alert will always include all fields of form. The following guide should help you:
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Hope this helps.
Do get back to us if you have any questions.