Submission email is not displaying all the answers correctly.

  • Profile Image
    alohasurf
    Asked on April 13, 2016 at 10:31 AM

    When filling in a form on our website it is not being send correctly to our email.

    Some fields ar double or don't show any data.

    Here you see may holiday and summer holiday, I filled in summer holiday and a date. 

      Aloha SurfCamp  
     
    Question Answer
    Meivakantie  
    Zomervakantie  
    Uw naam daphne
    E-mail info@alohasurf.nl
    Telefoon 0613033430
    Bericht / Message

     

    Here you seen the date but also summer holiday and fall holiday.

     

      Aloha SurfCamp  
     
    Question Answer
    Meivakantie 2 - 4 mei 2016
    Zomervakantie  
    Uw naam daphne
    E-mail info@alohasurf.nl
    Telefoon 0613033430
    Bericht / Message  
     
         

     

     

    Please contact us
  • Profile Image
    ashwin_d
    Answered on April 13, 2016 at 12:57 PM

    Hello alohasurf,

    I did check the notification email template of your form and found that it is missing few form fields. Please check the screenshot below:

     

    It seems you have edited your email alert. Please be noted that if your email alert is edited, it becomes dirty. That means any changes you make in your form will not reflect in the email alert. You will have to manually edit the email alert template as well.

    The best and easiest way to solve this problem is to delete the existing email alert you have in your form and add a new one. Please be noted that a new email alert will always include all fields of form. The following guide should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!