What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Export incomplete payments to Excel

    Asked by PetraTest on April 13, 2016 at 11:18 AM
    I would like to be able to export all the Incomplete Payment submissions to an Excel or CSV file, please.  
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    JotForm Support

    Answered by EltonCris on April 13, 2016 at 01:21 PM

    You have to complete them first by clicking the complete submissions button so they are moved into your submissions data grid. After that, you can download your form submissions to Excel or CSV format. Incomplete submissions are the ones without payer information on the product column.

    If you need further help, let us know.

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    Answered by PetraTest on April 14, 2016 at 03:15 AM

    That is not really a good solution for me. If I do as you suggest it will trigger an order confirmation mail to the customer and a notice to logistics to send out a device, which I dont want since the customer hasn't payed for the product.

    I want the list of incompleted payments so that I can send them a reminder to go through with the purchase.

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    JotForm Support

    Answered by ashwin_d on April 14, 2016 at 04:39 AM

    Hello PetraTest,

    Unfortunately it is not possible to export only the pending submissions. As my colleague have explained it, the only possibility is to first complete the submission and then export it in excel. 

    I am creating a feature request and sending it to our backend team to allow export of pending submissions. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to manually copy the data of pending submissions.

    Thank you!