- PetraTestAsked on April 13, 2016 at 11:18 AMI would like to be able to export all the Incomplete Payment submissions to an Excel or CSV file, please.
- JotForm SupportEltonCrisAnswered on April 13, 2016 at 01:21 PM
You have to complete them first by clicking the complete submissions button so they are moved into your submissions data grid. After that, you can download your form submissions to Excel or CSV format. Incomplete submissions are the ones without payer information on the product column.
If you need further help, let us know.
- PetraTestAnswered on April 14, 2016 at 03:15 AM
That is not really a good solution for me. If I do as you suggest it will trigger an order confirmation mail to the customer and a notice to logistics to send out a device, which I dont want since the customer hasn't payed for the product.
I want the list of incompleted payments so that I can send them a reminder to go through with the purchase.
- JotForm Supportashwin_dAnswered on April 14, 2016 at 04:39 AM
Unfortunately it is not possible to export only the pending submissions. As my colleague have explained it, the only possibility is to first complete the submission and then export it in excel.
I am creating a feature request and sending it to our backend team to allow export of pending submissions. We will get back to you as soon as we have any update from them.
For now, I would suggest you to manually copy the data of pending submissions.