I am not getting emails from jotform

  • Profile Image
    1SourceVideo
    Asked on April 13, 2016 at 11:42 AM

    out of nowhere, I am not getting emails from jotform. I checked my spam settings and whitelisted the company as well. Please help.

     

    URGENT!

  • Profile Image
    BJoanna
    Answered on April 13, 2016 at 01:31 PM

    I have checked email address of your account and it is in bounce list. Our system gave following result:

    jo****@1s**********.com is IN the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your forms and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.

     

  • Profile Image
    BJoanna
    Answered on April 13, 2016 at 02:49 PM

    It seems that your last post is not shown here on forum, so I will quote your message from email that I received. "Thank you JotForm powers that be. This worked".

    I am glad to hear that your issue is resolved.

    Feel free to contact us if you have any other questions.