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    Form stuck on please wait when submit button is clicked

    Asked by Bethshalomkc on April 13, 2016 at 11:54 AM

    I cloned a form that at one time worked. I have donation amount as optional. I am not sure what I need to change. Should I separate this into 2 forms?  

    Page URL:

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    JotForm Support

    Answered by EltonCris on April 13, 2016 at 01:38 PM

    I was able to reproduce the problem. Something seems blocking the form when the submit button is clicked. I think it is due to the sandbox attribute that is inserted in your form embed code. If you are embedding the form using a WP Plugin, I suggest to re-embed it directly in your WP post or page using your iframe embed code. Make sure to paste the iframe embed code while on "Text" tab.

    Hope this helps!

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    Answered by Bethshalomkc on April 13, 2016 at 03:45 PM
    OK. That worked. On the text page. There are 2 word press platform embed buttons. Do either of them work? I am NOT using a wp plugin.
    Martha Hoffman
    Membership-IT - Web – Asst. to Exe Director
    Congregation Beth Shalom
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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 05:16 PM

    On behalf of my colleague, you are welcome!

    What "text page" of your website are  your referring to? Please share the direct link to it. You might share a screenshot to illustrate what you mean: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum