Conditional formating: Field is not becoming required after condition is met

  • Profile Image
    SRWproducts
    Asked on April 13, 2016 at 12:16 PM

    When the "How to Send" field says: "Ship" we want the Company Name, Contact Name, Phone #, and Address Required. For some reason only the Phone # is being required. It was working fine until I added more conditioning on other options in that dropdown.

     

    See screenshots:

     

    Only phone is required

    Here are my conditions:

  • Profile Image
    Nik_C
    Answered on April 13, 2016 at 03:21 PM

    I did some tests and I was able to replicate the issue you're having so I forwarded this to our backend team for more investigation.

    We'll inform you through this thread about the outcome.

    Thank you for your patience.

  • Profile Image
    SRWproducts
    Answered on April 19, 2016 at 10:34 AM

    Any update on this? I need this to work so I'm going to try and delete the conditions and start over once I hear a response from you.

  • Profile Image
    Ben
    Answered on April 19, 2016 at 10:43 AM

    Your case is marked as important and a developer is assigned to it as well. This suggests that the developer is working on the resolution of your problem.

    Unfortunately we can not give you any specific details on the same until the developer updates us about it through this thread.

    We will however update you as soon as we have any news.

  • Profile Image
    SRWproducts
    Answered on April 19, 2016 at 11:00 AM

    Thank you Ben. Will I mess anything up if I delete the conditions and start over? I'm assuming they are working on a copy of my form.

  • Profile Image
    Ben
    Answered on April 19, 2016 at 11:05 AM

     would actually suggest to clone your current form: How to clone an existing form from your account?

    Once you do, you will be able to make changes on the new clone and this form would be available to our developer for testing.

    Hope this helps.

  • Profile Image
    NicholasWestley
    Answered on April 19, 2016 at 08:30 PM

    hi,

    This issue has now been fixed. Multiple "require multiple" conditions on the same field will now work as they should.  Sorry for the inconvenience.

    Regards,

    Nicholas