What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Attempting to upgrade with no success

    Asked by treybrad on April 13, 2016 at 12:50 PM

    I have sent two inquiries indicating that I've been attempting to upgrade for the last three days with no success. Not sure if there is a problem with my credit card, but I am unable to check the existing card on file or make a change. I need to get my forms up and running ASAP. So can someone help me!

  • Profile Image
    JotForm Support

    Answered by Welvin on April 13, 2016 at 02:19 PM

    Here are the threads:



    All of them have been addressed properly by my colleagues. Please check them. But I think you are all set now, you are currently on the Silver Plan.