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    Attempting to upgrade with no success

    Asked by treybrad on April 13, 2016 at 12:50 PM

    I have sent two inquiries indicating that I've been attempting to upgrade for the last three days with no success. Not sure if there is a problem with my credit card, but I am unable to check the existing card on file or make a change. I need to get my forms up and running ASAP. So can someone help me!

    upgrade account
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    JotForm Support

    Answered by Welvin on April 13, 2016 at 02:19 PM

    Here are the threads:

    https://www.jotform.com/answers/816719-Just-Upgraded-but-form-remain-disabled#1

    https://www.jotform.com/answers/817011-Attempting-to-upgrade#2

    All of them have been addressed properly by my colleagues. Please check them. But I think you are all set now, you are currently on the Silver Plan.