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  • Profile Image

    How to change image that is sent through autoresponder?

    Asked by sharpkj on April 13, 2016 at 01:41 PM

    Kelly Sharp 574-527-5853

    The email confirmation does not include the correct Thank you that we have published and we can't change it.

    All camps receive the same form.

     

    same form email email autoresponder email body image
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 13, 2016 at 02:47 PM

    Unfortunately, we don't provide phone support.

    Can you tell us more about the issue you have and we'll be more than glad to assist you?

    We'll wait for your response.

  • Profile Image

    Answered by sharpkj on April 13, 2016 at 03:45 PM
    We have set up several registration forms for our various camps. We have a
    separate "Thank You" letter to reply with each registration - however it is
    sending the same confirmation letter to all of the registrations.
    They ALL receive the Confirmation for Lady Lancer Basketball Camp. We have
    gone in and made sure that the URL is correct several times - saved and
    republished and it keeps sending the wrong one. Not sure if we are missing
    a place to change or not. Very frustration.
    Kelly Sharp
    Office Manager, Athletics
    574-372-5100, 6266
    ...
  • Profile Image

    Answered by Ben on April 13, 2016 at 05:16 PM

    I ma not quite sure if you mean thank you page or thank you (autoresponder) email, but looking at the emails I see that the email autorespoder is showing basketball image on the one for volleyball so I believe that this is the issue.

    Now I would also like to mention that the following form: 2016 Lancer Basketball Camp Registration has PDF for boys: http://sidearm.sites.s3.amazonaws.com/grace.sidearmsports.com/documents/2016/4/12/Confirmation_Boys2_Basketball_Camp.pdf (based on the text in links)

    - Just wanted to point it out in case it is not right

    Now the other forms with the issue, such as 2016 Lancer Volleyball Camp Registration should be updated by first clicking on the image in the email - you will notice tiny white rectangles being shown around the image:

    Now, as highlighted, you will need to then click on Insert/Edit image button in the toolbar.

    Once you do you will see the image wizard open up and show you the currently used image.

    What you should do is replace it with the correct one and press OK.

    As soon as you do, click on Finish button of your email setup and save the form.

    I do also suggest testing it out to see if the same worked - then recreate the steps for all forms with the same issue.

  • Profile Image

    Answered by sharpkj on April 15, 2016 at 09:45 AM
    Thank you for yfour email -
    Are you saying that we can't link to a pdf - does it have to be a jpg.
    And - does the pgj have to be online - we can't just past an image?
    If you can just paste an image or pdf please let me know how as I can't
    find anything.
    Sorry - our web guy is out of the office for 10 days and I want to get this
    fixed.
    Kelly Sharp
    Office Manager, Athletics
    574-372-5100, 6266
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 15, 2016 at 10:57 AM

    You can add a link to PDF as well, you will just use link button instead of picture button:

    Add link to your PDF and text that will display as link:

    Hope it helps!