Email Notifications

  • media09
    Asked on April 13, 2016 at 3:31 PM

    Hi,

    My IT/Membership Analyst form is not emailing me all my notifications. 10 submissions were completed, but I only received 5.

    Please advise.

    Thank you!

    Jovan Adams

    Page URL: http://internal.faithlandmarks.org/index.php/help-desk
  • BJoanna
    Replied on April 13, 2016 at 4:52 PM

    I have inspected form you provided and email Notification inside of that form is conditional. Conditional Notification is set based on selection of Category field. 

    Email Notifications Image 1 Screenshot 20

    Condition is set to send Notification only if one of 6 option is selected. Considering that that field has 21 option, if one of 15 other option is selected Notification will not be sent.

    If you want that Notification is always sent to your email address, when you form is submitted, then I would suggest you to delete mentioned condition. 

    Hope this will help. Let us know if you need further assistance.

  • media09
    Replied on April 13, 2016 at 5:45 PM
    Great! Thank you for the correct response! I have resolved the issue.

    Jovan Adams
    IT Manager/Webmaster/Membership Analyst
    Faith Landmarks Ministries
    (804) 262.7104 x124
    jadams@faithlandmarks.org
    But blessed is the one who trusts in the Lord, whose confidence is in Him. (Jeremiah 17:7)

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