I did not intend to upgrade: please restore my regular subscription

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    Asked on April 13, 2016 at 04:10 PM

    I received a message that our card was not processing, so I updated the card information only. Now I have a message that says I upgraded my subscription.  I cannot do that, so please put my account back to standard.


    Thank you!



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    Answered on April 13, 2016 at 06:06 PM

    You bought a Premium-Yearly subscription on April 13, 2015, which just renewed today April 13, 2016(Reference: INT160413-4854-58141B), do you us to cancel it?

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    Answered on April 13, 2016 at 07:45 PM
    No, thank you. I do want to keep what I have. I apologize for the
    confusion. I did receive an email that said I had just upgraded, so
    assumed it meant a new plan and a higher fee.
    Thanks so much for getting back to me so quickly.
    Andrea Kunst
    Director, Institutional Advancement
    *Boston Day and Evening Academy*
    20 Kearsarge Avenue
    Roxbury, MA 02119
    617 635-6789 x 201 (currently not taking voice mail)
    617 922-1396 (cell)
    *www.bacademy.org *
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    Answered on April 13, 2016 at 09:27 PM

    You are welcome! Contact us anytime you want, we will be glad to assist you.