- zollaa6Asked on April 13, 2016 at 04:10 PM
I received a message that our card was not processing, so I updated the card information only. Now I have a message that says I upgraded my subscription. I cannot do that, so please put my account back to standard.
- JotForm SupportBDAVIDAnswered on April 13, 2016 at 06:06 PM
You bought a Premium-Yearly subscription on April 13, 2015, which just renewed today April 13, 2016(Reference: INT160413-4854-58141B), do you us to cancel it?
- zollaa6Answered on April 13, 2016 at 07:45 PMNo, thank you. I do want to keep what I have. I apologize for the
confusion. I did receive an email that said I had just upgraded, so
assumed it meant a new plan and a higher fee.
Thanks so much for getting back to me so quickly.
Director, Institutional Advancement
*Boston Day and Evening Academy*
20 Kearsarge Avenue
Roxbury, MA 02119
617 635-6789 x 201 (currently not taking voice mail)
617 922-1396 (cell)
- JotForm SupportBDAVIDAnswered on April 13, 2016 at 09:27 PM
You are welcome! Contact us anytime you want, we will be glad to assist you.