What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not intend to upgrade: please restore my regular subscription

    Asked by zollaa6 on April 13, 2016 at 04:10 PM

    I received a message that our card was not processing, so I updated the card information only. Now I have a message that says I upgraded my subscription.  I cannot do that, so please put my account back to standard.


    Thank you!



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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 06:06 PM

    You bought a Premium-Yearly subscription on April 13, 2015, which just renewed today April 13, 2016(Reference: INT160413-4854-58141B), do you us to cancel it?

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    Answered by zollaa6 on April 13, 2016 at 07:45 PM
    No, thank you. I do want to keep what I have. I apologize for the
    confusion. I did receive an email that said I had just upgraded, so
    assumed it meant a new plan and a higher fee.
    Thanks so much for getting back to me so quickly.
    Andrea Kunst
    Director, Institutional Advancement
    *Boston Day and Evening Academy*
    20 Kearsarge Avenue
    Roxbury, MA 02119
    617 635-6789 x 201 (currently not taking voice mail)
    617 922-1396 (cell)
    *www.bacademy.org *
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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 09:27 PM

    You are welcome! Contact us anytime you want, we will be glad to assist you.