I did not intend to upgrade: please restore my regular subscription

  • zollaa6
    Asked on April 13, 2016 at 4:10 PM

    I received a message that our card was not processing, so I updated the card information only. Now I have a message that says I upgraded my subscription.  I cannot do that, so please put my account back to standard.

     

    Thank you!

     

    Andrea

  • David JotForm Support Manager
    Replied on April 13, 2016 at 6:06 PM

    You bought a Premium-Yearly subscription on April 13, 2015, which just renewed today April 13, 2016(Reference: INT160413-4854-58141B), do you us to cancel it?

  • zollaa6
    Replied on April 13, 2016 at 7:45 PM
    No, thank you. I do want to keep what I have. I apologize for the
    confusion. I did receive an email that said I had just upgraded, so
    assumed it meant a new plan and a higher fee.
    Thanks so much for getting back to me so quickly.
    Gratefully,
    Andrea
    Andrea Kunst
    Director, Institutional Advancement
    *Boston Day and Evening Academy*
    20 Kearsarge Avenue
    Roxbury, MA 02119
    617 635-6789 x 201 (currently not taking voice mail)
    617 922-1396 (cell)
    akunst@bostonpublicschools.org
    *www.bacademy.org *
    ...
  • David JotForm Support Manager
    Replied on April 13, 2016 at 9:27 PM

    You are welcome! Contact us anytime you want, we will be glad to assist you.