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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms have all changed to reply to submitter's email

    Asked by rotti on April 13, 2016 at 08:00 PM

    All of our forms used to be set to reply to noreply@formresponse.com now all of a sudden they have changed to reply to the submitter's email. This is extremely problematic for us and needs to be changed back. I cannot have some of our members replying to the people who submit the form to us since that is reserved for certain members to do.

    Page URL:
    https://www.jotform.com//?formID=33198797961171

    all email noreply and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 13, 2016 at 11:11 PM

    I have checked the email wizard on our old and new UI and I can not see the option to set the Reply-to email with noreply@formresponse.com, in both wizards seems like you are able to only set none as the Reply-to email, here are some images about it: 

    Old UI:

    New UI: 

    You can only set noreply@jotform.com or noreply@formresponse.com as sender email address, I checked your form and indeed the submitter's email is the Reply-to email address, you will need to set it to none if you do not want him to receive the email when the recipient replies. 

    Also, if you have more details about the settings that you had on your form before, please provide us with that, we will be glad to investigate what is going on. 

  • Profile Image

    Answered by rotti on April 15, 2016 at 10:43 PM
    This is a problem since we do not have an option of none to set the reply
    to?
    *When replying to this email, please reply all.*
    Bill Lawton
    President
    Southern States Rescued Rottweilers
    http://www.southernstatesrescuedrottweilers.org
    *Become an SSRR Foster
    *
    Phone: (757) 606-0260
    Fax: (866) 657-0643
    [image:
    http://www.snoitulosten.com/wp-content/uploads/2010/01/facebook-small.jpg]


    *He is your friend, your partner, your defender, your dog. You are his
    life, his love, his leader. He will be yours, faithful and true, to the
    last beat of his heart. You owe it to him to be worthy of such devotion.*
    *This email and any files transmitted with it are confidential and intended
    solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the sender
    immediately. This message contains confidential information and is intended
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 15, 2016 at 11:57 PM

    I checked the form that you shared us and I was able to set the Reply-to email address to Please Select.

    Please see my screenshot below: 

    You will need to do this manually on all your forms, please take a look again on the form that you shared  on this post and confirm us that you are able to see the same option on your end. 

  • Profile Image

    Answered by rotti on April 16, 2016 at 08:43 AM
    Thank you for the response. It seems that my form person did figure this
    out right before I emailed you. We are all set.
    *When replying to this email, please reply all.*
    Bill Lawton
    President
    Southern States Rescued Rottweilers
    http://www.southernstatesrescuedrottweilers.org
    *Become an SSRR Foster
    *
    Phone: (757) 606-0260
    Fax: (866) 657-0643
    [image:
    http://www.snoitulosten.com/wp-content/uploads/2010/01/facebook-small.jpg]


    *He is your friend, your partner, your defender, your dog. You are his
    life, his love, his leader. He will be yours, faithful and true, to the
    last beat of his heart. You owe it to him to be worthy of such devotion.*
    *This email and any files transmitted with it are confidential and intended
    solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the sender
    immediately. This message contains confidential information and is intended
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on April 16, 2016 at 09:26 AM

    Glad to hear that the issue is already resolved. If you encounter any problem, let us know. Thank you.