What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fix My Account?

    Asked by commonwealthcounseling on March 05, 2012 at 12:27 PM

    Hello.  I have been a paying member of your service for several years now.  Unfortunately, Plimus (the company you use to process credit cards) had an outdated credit card on file.  They sent me a message on Friday saying I had 5 days to update the credit card, but I cannot find any account login information to their site.  (IE: I don't have a password to their site to update my credit card.)

    I have tried contacting them to send me the password, but I have not heard back from them.

    And, to make matters worse, I got a message from JotForm today saying my account had already been downgraded to the free service.  I thought I had 5 days?

    Can you please have someone at Plimus get in touch with me ASAP, so I can pay and get this matter resolved before I miss out on any contact forms?

    Thank you.

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    Answered by Rain on March 05, 2012 at 12:50 PM

    Hi commonwealthcounselling,

    You can contact jotform following this links below


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    Answered by weborigination on March 05, 2012 at 01:20 PM

    I will contact you through that form if I must.  I have just gotten into my Plimus account, but they have already deleted my account with JotForm from their system.  Again, I have been with JotForm for over 4 years now.  This is very frustrating.

    In the original email I received from Plimus, it stated that I had 5 days to login and add a new credit card - before they would try to charge my card again.  Instead, on the 3rd day you or they simply deleted my account???  Not a very good way to run a business, in my humble opinion.

    Also, my account is under "WebOrigination" - not "CommonwealthCounseling."  CommonwealthCounseling is a client of mine.  I set them up originally on my account, but have now gotten them their own, unique JotForm account.  Why does my account say it is CommonwealthCounseling?

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    Answered by fxr on March 05, 2012 at 04:34 PM


    We know our customers can get a little frustrated with Plimus from time to time, but it is better for us to oursource payment processing to a company who is expert in that field which leaves us free to improve and work on our own core services. 


    If you didnt log in, JotForm probably found a cookie for your 'CommonwealthCounseling' account and logged you in under that account. 


    As regards getting your own account back to Premium status, you could just reupgrade again @ http://www.jotform.com/upgrade , the old Plimus subscription is canceled meaning you can just re-register with a new card.