- commonwealthcounselingAsked on March 05, 2012 at 12:27 PM
Hello. I have been a paying member of your service for several years now. Unfortunately, Plimus (the company you use to process credit cards) had an outdated credit card on file. They sent me a message on Friday saying I had 5 days to update the credit card, but I cannot find any account login information to their site. (IE: I don't have a password to their site to update my credit card.)
I have tried contacting them to send me the password, but I have not heard back from them.
And, to make matters worse, I got a message from JotForm today saying my account had already been downgraded to the free service. I thought I had 5 days?
Can you please have someone at Plimus get in touch with me ASAP, so I can pay and get this matter resolved before I miss out on any contact forms?
- RainAnswered on March 05, 2012 at 12:50 PM
You can contact jotform following this links below
- weboriginationAnswered on March 05, 2012 at 01:20 PM
I will contact you through that form if I must. I have just gotten into my Plimus account, but they have already deleted my account with JotForm from their system. Again, I have been with JotForm for over 4 years now. This is very frustrating.
In the original email I received from Plimus, it stated that I had 5 days to login and add a new credit card - before they would try to charge my card again. Instead, on the 3rd day you or they simply deleted my account??? Not a very good way to run a business, in my humble opinion.
Also, my account is under "WebOrigination" - not "CommonwealthCounseling." CommonwealthCounseling is a client of mine. I set them up originally on my account, but have now gotten them their own, unique JotForm account. Why does my account say it is CommonwealthCounseling?
- fxrAnswered on March 05, 2012 at 04:34 PM
We know our customers can get a little frustrated with Plimus from time to time, but it is better for us to oursource payment processing to a company who is expert in that field which leaves us free to improve and work on our own core services.
If you didnt log in, JotForm probably found a cookie for your 'CommonwealthCounseling' account and logged you in under that account.
As regards getting your own account back to Premium status, you could just reupgrade again @ http://www.jotform.com/upgrade , the old Plimus subscription is canceled meaning you can just re-register with a new card.