Fix My Account?

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    Asked on March 05, 2012 at 12:27 PM

    Hello.  I have been a paying member of your service for several years now.  Unfortunately, Plimus (the company you use to process credit cards) had an outdated credit card on file.  They sent me a message on Friday saying I had 5 days to update the credit card, but I cannot find any account login information to their site.  (IE: I don't have a password to their site to update my credit card.)

    I have tried contacting them to send me the password, but I have not heard back from them.

    And, to make matters worse, I got a message from JotForm today saying my account had already been downgraded to the free service.  I thought I had 5 days?

    Can you please have someone at Plimus get in touch with me ASAP, so I can pay and get this matter resolved before I miss out on any contact forms?

    Thank you.

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    Answered on March 05, 2012 at 12:50 PM

    Hi commonwealthcounselling,

    You can contact jotform following this links below

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    Answered on March 05, 2012 at 01:20 PM

    I will contact you through that form if I must.  I have just gotten into my Plimus account, but they have already deleted my account with JotForm from their system.  Again, I have been with JotForm for over 4 years now.  This is very frustrating.

    In the original email I received from Plimus, it stated that I had 5 days to login and add a new credit card - before they would try to charge my card again.  Instead, on the 3rd day you or they simply deleted my account???  Not a very good way to run a business, in my humble opinion.

    Also, my account is under "WebOrigination" - not "CommonwealthCounseling."  CommonwealthCounseling is a client of mine.  I set them up originally on my account, but have now gotten them their own, unique JotForm account.  Why does my account say it is CommonwealthCounseling?

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    Answered on March 05, 2012 at 04:34 PM


    We know our customers can get a little frustrated with Plimus from time to time, but it is better for us to oursource payment processing to a company who is expert in that field which leaves us free to improve and work on our own core services. 


    If you didnt log in, JotForm probably found a cookie for your 'CommonwealthCounseling' account and logged you in under that account. 


    As regards getting your own account back to Premium status, you could just reupgrade again @ , the old Plimus subscription is canceled meaning you can just re-register with a new card.