Forms aren't updating...at least not very fast

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    1oclock
    Asked on March 05, 2012 at 12:28 PM

    I wanted to let you know that there seems to be an issue with your cache because when I make changes to a form the embedded form isn't changing. Using information from another forum post I changed the link from form.jotform.com to www.jotform.com and the embedded form updated perfectly. But as soon as I changed the link back to form.jotform.com the old version of the form popped up. This indicates that the problem is not with my browser's cache but with your service.

    Please take a look at this so that we can get back to embedded forms updating within a few seconds. Thanks.

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    1oclock
    Answered on March 05, 2012 at 02:39 PM

    Follow up: It's now been hours and the form still won't udpate. This is a problem that needs to be addressed, please.

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    Charles
    Answered on March 05, 2012 at 03:40 PM

    I can confirm this as well.  I've tried updating through different urls including jotform.ca jotfor.ms and several others withour success.  My cache on some updates is well over 12 hours old now and still isn't updating.

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    ignitead
    Answered on March 05, 2012 at 03:48 PM

    We are having the same issue :( JotForm whats going on? Lets get this fixed asap. I don't use any caching and its still happening

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    fxr
    Answered on March 05, 2012 at 04:56 PM

    @1oclock & @ignitead

    I have cleared your form caches, can you please confirm if that has rectfied the problem?

    @Charles,

    Please confirm your JotForm username & I will do the same for you. 

     

    Thanks. 

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    1oclock
    Answered on March 05, 2012 at 05:11 PM

    My JotForm user ID is 1oclock and the problem does not appear to be fixed. I am still getting the old version of the form.

    I once again changed form.jotform.com to www.jotform.com and it fixed the problem. As soon as I switch back to form.jotform.com the old version returns.

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    ignitead
    Answered on March 05, 2012 at 05:13 PM

    FXR,

    The same thing is happening to us. I am getting very old versions of my forms that are showing up on my sites??? 

    It seems your fix did not work.

    Also, I am about to open a private ticket and its time sensitive so I would really appreciate it if yourself or one of your colleagues could get right on it? We are trying to wrap up a project but need your help to finish it.

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    developer99
    Answered on March 05, 2012 at 05:19 PM

    It appears that if you use form.jotform.us you get the OLD form (or a previous version) of the form, but when you use www.jotform.us, you get the correctly updated form.  A little strange.

    Try that.

    Well that doesn't work when embedding in an iframe but when using the URL in a plain browser window, I get two different versions.

    Old version: http://www.ihammshelp.com/video/2012-03-05_17-25-11.snagproj.jpeg

    New version: http://www.ihammshelp.com/video/2012-03-05_17-26-35.snagproj.jpeg

    Hope that is a hint to resolve it.

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    fxr
    Answered on March 05, 2012 at 05:24 PM

    Ok, thanks. 

    I have opened a ticket with the development team for this replication issue. It will be seen to over the next few hours. 

    If it is time senstive & it is not too much hassle, as developer99 suggests and as temporary fix, please try using www.jotform.us in the URL for your form embed code. 

    Thanks. 

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    1oclock
    Answered on March 05, 2012 at 05:29 PM

    As I've mentioned, I'm already aware of the ability to use "www" in lieu of "form" to create a workaround, but I'm not a fan of workarounds. I appreciate you opening the ticket for the development team.

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    Charles
    Answered on March 05, 2012 at 06:34 PM

    In response to my previous post, my username is tspclient

    Still hasn't updated as of this writing

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    eee
    Answered on March 06, 2012 at 11:30 AM

    Hi,

    Problem is fixed now,

    Kindest Regards,

    Ertugrul.