What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled due to some field labels in Portuguese

    Asked by victorfpaula on April 14, 2016 at 08:43 AM

    Bom dia, estou com um problema que começou ontem pela manhã e se estende até hoje.

    Todos meus formulários estão desabilitados, quando abertos aparece uma mensagem de erro.

     

     

    Page URL:
    https://form.jotformz.com/61016948017656

    Screenshot
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    JotForm Support

    Answered by Charlie on April 14, 2016 at 10:20 AM

    Your account was autosuspended by our anti-Phishing system because of the form titled "Envio de Material". It seems like it was a false positive assessment by our system which led to your account being suspended, thus why all of your forms are disabled.

    I have fixed the problem and re-activated your account. I have also forwarded your case to our back-end team to server as a basis to improve the algorithm of our anti-Phishing system.

    Apologies.