- ljballAsked on April 14, 2016 at 09:45 AM
I am Unable to get to new Autoresponder creation wizard, the old one showing up instead. How can I get the new one to show up?
- KadeJMAnswered on April 14, 2016 at 11:25 AM
We do apologize about this problem.
I believe you are referring to viewing the newer email notification and autoresponder wizard with the newer style appearing on the right side of the screen.
I'm currently investigating this to figure out what happened for you and I will update you shortly.
- KadeJMAnswered on April 14, 2016 at 11:41 AM
UPDATE ~ I believe I have fixed this for you hopefully.
I've reset this for you via your form url and it's working again on my end.
Can you try it again on your end to check and let us know if it's working for you or not?
- ljballAnswered on April 14, 2016 at 11:44 AM
I just tried and it did not work yet. Anything I need to do on my end for a reset?
- KadeJMAnswered on April 14, 2016 at 12:04 PM
I do apologize about that again.
Please try following these steps:
1 - Open your Form in the formbuilder via the edit button from your My Forms page.
2 - Inside the formbuilder in edit mode look up at the browser's url address bar.
3 - Add &reset at the very end of your form id (string of numbers) and press the enter key. Your form should refresh in the browser briefly to reset it.
4 - Do the same again but this time use &test and press the enter key again. It will refresh again.
5 - Now check your form by clicking on the Emails button and the new emails wizard should appear.
- ljballAnswered on April 14, 2016 at 12:06 PM
Awesome! That seems to have done the trick! I appreciate your help.
- KadeJMAnswered on April 14, 2016 at 12:52 PM
You are very welcome and I'm glad to hear that worked out in your favor.