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  • Profile Image

    Continue forms later option causing forms to lag and crash

    Asked by LydiaBaird on April 14, 2016 at 11:48 AM

    My form, Supplier Profile Form V.3 has been running so slowly I can't fill it out. What is the issue and how can I resolve it asap?

     

    Thank you!

    Lydia Baird

    Page URL:
    https://form.jotform.com/60872720471152

    fill continue later
  • Profile Image
    JotForm Support

    Answered by david on April 14, 2016 at 12:49 PM

    As far as I can tell, it is just a really long form.  There are nearly 400 fields in the form and this puts quite a strain on the browser.  I generally recommend using no more than 200 fields in a form.  I can forward this to our developers to have a closer look, however, this may simply be a case of too many fields for the browser to handle.

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    JotForm Support

    Answered by david on April 14, 2016 at 01:34 PM

    This is due to the "Continue Forms Later" option:

    Disabled this in your form preferences and the form should function properly once again.

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    Answered by LydiaBaird on April 14, 2016 at 01:45 PM
    It was running fine for the past two months, but over the last week has
    been impossibly slow. If it weren't a new problem, I would agree, but since
    it's new please do forward to your developers to address. Our customers
    need to fill out these forms and are refusing to do so at current pace.
    Thank you,
    Lydia
    ...
  • Profile Image
    JotForm Support

    Answered by david on April 14, 2016 at 02:05 PM

    I'm not sure if my previous post showed up on your end, in any case, this is due to the "Continue Forms Later" option:

    Disable this in your form preferences and the form should function properly once again.

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    Answered by LydiaBaird on April 15, 2016 at 07:51 AM

    I am not satisfied with this answer. We have been using the same form with the same features with no issues for the past 3-4 weeks. This problem started in serious within the last 48 hours. I made no changes to the form for the past 2 weeks. There has to be something else going on that you can address. 

  • Profile Image

    Answered by Ben on April 15, 2016 at 09:46 AM

    My colleague has already raised this up and a developer assigned to the same Lydia, but please do note that Auto-fill feature was never suggested on long forms. A very long form is any with 100 fields or more.

    Now, the recommended option for long forms is to use the email sessions.

    The reason is that it will allow your users to come back later while it works on long forms by saving data per page - and avoiding the issue as you have above.

    You can see more about it here: How to Save Forms to Continue Later